About Us
We believe more travel should be purchased online.
But wait. We don’t sell a single thing online.
Does it seem strange that we believe more people should use our competitors? It shouldn’t. We know we’re not the right fit for 80% of travellers, 80% of the time.
Purchasing travel over the Internet is quick, efficient and cheap. It is getting easier and easier. Most people can book their simple trips and cheap last-minute getaways online just fine.
We’re not the Internet.
We believe in relationships.
On the Internet, you’re just another one of the millions of visitors each month. It treats travel and, well, you, as a commodity. And yet travel is something you experience.
Good and bad – it happens to you.
We believe in relationships. Our relationship with you and our relationships with our suppliers. It is these relationships that allow us to improve your travel experience.
You’re not a commodity, so we won’t treat you like one.
We believe in service.
Do you like to press 1…then press 2…then press 1…then press 1…then press 2…then hold…..then press 4…then…?
We don’t. That’s why we answer the phone ourselves. When it rings, we pick it up. No voicemail, no “press 1”. And when you email, we respond. Right away. It is why our 24-hour emergency line is staffed by our own team. When you call, you get someone who cares about you.
We get it done the way you want it, when you want it.
We believe in ensuring your trips run smoothly.
We know plans can change. Sometimes by choice and sometimes by Mother Nature.
We make it as easy as possible for you to contact us while you’re away. In fact, we encourage it. We take pride in planning the best trips possible. If something happens to disrupt your experience, let us know right away and we’ll do everything we can to make it better.
We don’t charge any extra service fees for this service. Go ahead, call us from the road. Please.
We believe in improving your travel experience.
Your travel is more than just a flight and a hotel.
It’s a seamless business trip and an extraordinary holiday. It’s having someone watch your back while you’re away. It’s having an expert that knows you and your family.
We willl quickly learn what you need. From then on, we’ll work to find ways to make it better. It is our goal with every trip you take.
We’re not the Internet.
Yes, the Internet is quick, efficient and easy. If that’s what is important to you, we’re okay with that. You have many great choices to book your travel.
But if you want something more than the Internet can provide, you only have one choice.
If you believe what we believe, it’s Mason Horvath.
